General support information & FAQ
Frequently Asked Questions (Pre-Sales & Technical Support)
- ★ Plugins removed from WordPress.org website
- ★ I need to update my billing/credit card information | 2Checkout payments
- ★ How much would it cost to buy a license to use it on multiple sites?
- ★ Exclusive License: create and sell own end-products based on premium PSD templates
- ★ WARNING: Illegal use of our plugin (invalid domain/key)
- ★ Refund Policy
- ★ Information for our customers
- ★ I purchased a product (plugin, theme, template) but then I received a message that my payment is fraud
- ★ Cancellation. Stop recurring billing.
- ★ The license key is valid. Your license will expire on 08/24/2018. What does it mean? Why does it say that the license will expire?
- ★ I cancelled the subscription. The license has expired. How can I renew the subscription?
- ★ Get a PDF version of my invoice. / I’ve been issued a refund. Where can I find a confirmation?
- I have problems after opening the WordPress admin panel
- I need to change my account email
- Fixing ‘The Link You Have Followed Has Expired’ Error
- Delete my account from your site
- I tried to update Pro plugin several times, but I got an error every time and I cannot update the plugin. What should I do?
- Delete (remove, uninstall) Wordpress plugin manually via FTP
- Deactivate (disable) Wordpress plugin via FTP
- White screen: website is crashed (after update, license key activation)
- Lost your password is not working. I cannot login to my personal Client Area to change the license and domain settings
- Unauthorized recurring payment transaction
- After I transfer the Pro plugin from the test website to live website, the plugin stops working and gives an illegal use notification
- I have some problems with the plugin's work. What Information should I provide to receive proper technical support?
- I have bought the Pro version of the plugin, but I still have the Free version, that is now deactivated. May I delete the Free version or not?
- Why do you update plugins so frequently?
- You do not have sufficient permissions to access this page
- Wordpress plugin installation from ZIP step-by-step instruction