White screen: website is crashed (after update, license key activation)

Such issue occurs sometimes after plugin auto-update or after license activation. In case you get a white screen instead of the website, there must be log file on your server. It is called error_log file and it is necessary to check it:

  1. Download and install FTP client (for example, Filezilla). You can also use cPanel file manager as an alternative.
  2. Open FTP client and enter your FTP access credentials (host, username and password) to access files on your server.
  3. Navigate and open the 'yourwordpresswebsite/wp-config.php' file.
  4. In this file replace this:

define('WP_DEBUG', false);

with this

define('WP_DEBUG', true);

Check if there are any errors on the screen.


Additional resources

In case you cannot access your Wordpress admin Dashboard, you can deactivate the plugin through the FTP or cPanel by renaming the plugin folder.

Deactivate (disable) Wordpress plugin via FTP

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