I purchased a product (plugin, theme, template) but then I received a message that my payment is fraud

If your payment was flagged as fraudulent, it was likely determined by our current payment provider, WayForPay. In this case, your payment won't be processed, and you may receive a refund automatically within 1-2 days.

What to Do Next:

  1. Verify Your Payment: WayForPay may ask you for additional information via email to confirm the payment. Please provide the requested details.
  2. Alternative Payment Method: If you prefer not to provide additional information, simply try another payment option. You can also use PayPal button on Cart page (which allows card payments as well).

Still need help? Feel free to contact our friendly support team. Create a private ticket 

Have more questions? Submit a request