Please complete the following:
1. Download the necessary file by a link.
2. Rename the downloaded file to "GeoLite2-Country-CSV.zip"
2. Go to the folder "{your_site_folder}/wp-content/uploads" via FTP.
3. Create a folder "geolite-country".
4. Check and, if it necessary, set access permissions 755 for the folder "geolite-country" and 644 for all included files.
5. Load the file "GeoLite2-Country-CSV.zip" to a folder {your_site_folder}/wp-content/uploads/ geolite-country.
6. Go to Visitors Online Pro settings page by a link "http://{your_domain}/wp-admin/admin.php?page=visitors-online-pro.php" or Dashboard->BWS Panel->Visitors Online Pro.
7. Find an option "Update GeoIP" and click "Update now" button.
This article related to Visitors Online plugin
Additional resources: Visitors Online - User Guide
Still need help? Feel free to contact our friendly support team. Create a private ticket